Getting Help

Start with the built-in assistant

Your PowerDeck dashboard includes a support assistant that can diagnose common problems — connectivity, device discovery, licensing — before you need to contact anyone.

Community

Most questions have already been asked and answered in the community. Search first, then post — the team and experienced users both answer there.

Contacting support

If you need hands-on help:

1. From your PowerDeck dashboard, start a support session — this opens a timed, outbound-only connection so the team can look at your system directly. It expires automatically; nothing stays open.
2. Include your activation code or licence email so we can find your account.

What to have ready

• Your activation code or the email used to purchase
• Your PowerDeck version (shown in the dashboard footer)
• A description of what you expected vs. what happened